Deskripsi Pekerjaan
Join our dynamic IT team as a Service Desk Specialist in the heart of Bonifacio Global City! We're seeking passionate tech enthusiasts to deliver exceptional user support across hybrid work environments. This role bridges technical expertise and customer service excellence, empowering users to maximize productivity through seamless IT solutions. You'll troubleshoot hardware/software issues, implement system configurations, and maintain critical IT infrastructure while fostering positive user experiences. Ideal for recent graduates with foundational knowledge and experienced professionals alike, we provide comprehensive training and growth opportunities in a collaborative, innovation-driven setting. Be the frontline hero who transforms technical challenges into user satisfaction while advancing your IT career in one of Manila's premier business hubs.
Tanggung Jawab
- Deliver first-level technical support via phone, email, and in-person for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document incident reports, solutions, and knowledge base articles
- Collaborate with IT teams on system upgrades and security implementations
- Manage IT asset inventory and software licensing compliance
- Provide user training on new technologies and best practices
- Monitor service metrics and contribute to continuous improvement initiatives
Kualifikasi
- Recent graduates or 1+ years of IT Service Desk/Helpdesk experience
- Strong foundation in Windows OS, Microsoft Office Suite, and networking fundamentals
- Excellent problem-solving and communication skills with customer-centric mindset
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Desk) preferred
- Ability to work independently while collaborating in hybrid team environments
- Relevant certifications (CompTIA A+, Microsoft 365) advantageous
- Adaptability to learn new technologies and evolving IT landscapes
- Detail-oriented with strong organizational and time-management skills