Deskripsi Pekerjaan
Join our dynamic team as an IT Service Desk Specialist at a prestigious large Global Education Institute in Singapore. This 2-year direct contract position offers a unique opportunity to provide essential technical support to our diverse community of students, faculty, and staff. As a key member of our IT department, you'll be at the forefront of delivering exceptional user experiences and maintaining the technological infrastructure that powers our educational mission.
We're seeking a dedicated professional with a passion for problem-solving and customer service. In this role, you'll troubleshoot hardware and software issues, manage service requests, and ensure the smooth operation of our IT systems. This position is ideal for someone looking to grow their career in IT support while contributing to a globally recognized educational institution.
Flintex Consulting Pte Ltd offers a collaborative work environment with opportunities for professional development. If you're ready to make a significant impact in technology education and support, we encourage you to apply for this exciting opportunity.
Tanggung Jawab
- Provide first-line technical support and troubleshooting for hardware, software, and network issues
- Manage and resolve IT service requests through ticketing systems with timely follow-up
- Install, configure, and maintain desktop computers, laptops, and related peripherals
- Document all support activities, solutions, and knowledge base articles
- Collaborate with IT teams to resolve complex technical issues and implement solutions
- Conduct user training and create documentation for common IT processes
- Monitor system performance and proactively address potential issues
- Ensure compliance with IT security policies and procedures
Kualifikasi
- Minimum 2 years of experience in IT support or service desk environment
- Bachelor's degree in Information Technology, Computer Science, or related field
- Strong knowledge of Windows and macOS operating systems
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Excellent problem-solving and customer service skills
- CompTIA A+, ITIL Foundation, or equivalent certification preferred
- Good understanding of networking concepts and security best practices
- Ability to work independently and as part of a team in a fast-paced environment