Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to make a real impact? TTEC is looking for a proactive IT Service Desk Specialist to join our dynamic team in Novaliches, Metro Manila. As a global leader in customer experience and technology solutions, we are committed to providing exceptional support to our clients and employees alike.
In this pivotal role, you will serve as the primary point of contact for end-users, ensuring seamless access to critical systems and applications. You will be responsible for diagnosing and resolving a wide range of technical issues, from desktop troubleshooting to complex software configuration. We value individuals who take ownership of challenges and enjoy helping others navigate the digital landscape.
At TTEC, we believe in growing together. You will benefit from comprehensive training programs and a supportive environment designed to accelerate your career in Information Technology.
Tanggung Jawab
- Provide tier 1 and tier 2 technical support to end-users via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Perform workstation setup, configuration, and migration for new employees.
- Manage user accounts, permissions, and password resets within Active Directory.
- Install and update software applications, patches, and security updates.
- Escalate complex technical issues to senior support teams or third-party vendors.
- Maintain accurate documentation of incidents, resolutions, and technical procedures.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-3 years of experience in an IT Help Desk, Service Desk, or Desktop Support role.
- Strong working knowledge of Windows 10/11, Microsoft Office Suite, and troubleshooting methodologies.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and hardware components.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a focus on user satisfaction.
- Ability to work independently while collaborating effectively within a team.