Deskripsi Pekerjaan
Join Foundever as an IT Service Desk Specialist and become the first point of contact for resolving customer technical inquiries. In this dynamic role, you'll deliver exceptional support by troubleshooting hardware/software issues, guiding customers through solutions, and maintaining detailed service records. No BPO experience required - we provide comprehensive training to develop your technical expertise. You'll collaborate with cross-functional teams to ensure seamless issue resolution while maintaining industry-leading customer satisfaction standards. This position offers a competitive ₱22,000 monthly package and opportunities for career growth within our global technology support ecosystem.
Tanggung Jawab
- Respond to and resolve customer technical inquiries via phone, email, and chat channels
- Troubleshoot hardware, software, and network issues using diagnostic tools
- Document customer interactions and service tickets in CRM systems
- Escalate complex issues to senior technical support teams with clear context
- Maintain up-to-date knowledge of IT products and service protocols
- Deliver personalized solutions to enhance customer experience and loyalty
- Collaborate with IT infrastructure teams to resolve system-wide issues
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Basic understanding of computer hardware, operating systems, and networking
- Exceptional verbal and written communication skills
- Customer-focused mindset with problem-solving aptitude
- No BPO experience required - training provided
- Ability to work efficiently in fast-paced environments
- Proficiency in ticketing systems and knowledge base tools
- Willingness to work flexible hours including weekends