Deskripsi Pekerjaan
Join IT by Design Philippines Inc. as an IT Service Desk Support Specialist and become a critical part of our technical backbone! We're seeking a customer-focused professional with a passion for resolving technical challenges to deliver seamless IT experiences across our organization. In this dynamic role, you'll serve as the primary point of contact for troubleshooting hardware, software, and network issues while maintaining exceptional service standards. Our ideal candidate thrives in fast-paced environments, demonstrates strong problem-solving abilities, and excels at communicating complex technical concepts to non-technical users. If you're ready to elevate your IT career in a supportive, innovative setting, apply today!
Tanggung Jawab
- Provide first-line technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve system problems including Windows OS, Microsoft Office, and network connectivity
- Manage IT service desk tickets using ticketing systems with timely documentation and resolution
- Install, configure, and maintain desktop/laptop hardware, peripherals, and software applications
- Collaborate with infrastructure teams to escalate complex issues and coordinate solutions
- Conduct user training on IT systems, security protocols, and best practices
- Monitor system performance and proactively address potential security vulnerabilities
Kualifikasi
- Minimum 2 years of experience in IT support, helpdesk, or service desk operations
- Strong knowledge of Windows OS, Active Directory, and common enterprise applications
- Excellent troubleshooting skills for hardware, software, and network connectivity issues
- Customer service mindset with ability to communicate technical concepts clearly
- Experience with IT service management tools (ServiceNow, Jira, etc.) preferred
- Relevant certifications (CompTIA A+, ITIL) highly valued
- Ability to work flexible hours including occasional on-call support
- Bachelor's degree in Computer Science or related field preferred