Deskripsi Pekerjaan
Join Foundever as an IT Service Desk Technician and become the first point of contact for our valued customers! In this dynamic role, you'll deliver exceptional technical support by resolving inquiries, troubleshooting hardware/software issues, and managing escalations with professionalism. We're seeking passionate individuals who thrive in customer-centric environments to help maintain our high service standards. No BPO experience is required – we provide comprehensive training to equip you with the skills needed to succeed. Enjoy a competitive salary package starting at PHP 22,000 monthly while growing your career in the IT industry. This is your opportunity to build technical expertise while making a tangible impact on customer experiences.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels
- Diagnose and resolve technical hardware/software issues
- Manage escalations with empathy and problem-solving efficiency
- Document all interactions and resolutions in ticketing systems
- Collaborate with IT teams to resolve complex technical challenges
- Maintain up-to-date knowledge of products and services
- Adhere to service level agreements and quality standards
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Basic knowledge of computer systems and peripherals
- Customer service mindset with problem-solving abilities
- No prior BPO experience required – training provided
- Ability to work in a fast-paced environment
- Proficiency in English and Filipino languages