Deskripsi Pekerjaan
Are you a tech-savvy student or recent graduate eager to jumpstart your career in Information Technology? We are looking for a proactive and detail-oriented IT Service Management (ITSM) Intern to join our high-performing IT team in Braddell.
In this role, you will gain hands-on experience in the day-to-day operations of an enterprise IT environment. You will work closely with experienced IT professionals, providing support for incident management, service requests, and internal process improvements. This is an excellent opportunity for someone who wants to bridge the gap between academic theory and real-world IT service delivery frameworks like ITIL.
We value candidates who are curious, analytical, and eager to learn in a fast-paced environment. If you are passionate about technology and want to make an impact on how IT services are delivered to the business, we want to hear from you.
Tanggung Jawab
- Assist in monitoring and managing the IT service desk ticketing system to ensure timely resolution of user requests.
- Support the team in documenting IT workflows, standard operating procedures (SOPs), and internal knowledge base articles.
- Participate in IT asset management tasks, including inventory tracking and hardware/software provisioning.
- Assist in the generation of weekly and monthly ITSM performance reports and metrics.
- Help troubleshoot minor hardware and software issues for internal staff.
- Collaborate with cross-functional teams to support IT project rollouts and system updates.
- Provide administrative support for IT compliance audits and quality assurance activities.
Kualifikasi
- Currently pursuing or recently completed a Diploma or Degree in Information Technology, Computer Science, or a related field.
- Strong understanding of basic IT concepts, hardware, and software troubleshooting.
- Excellent communication skills with the ability to interact professionally with team members.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collaboration tools.
- A keen interest in ITSM frameworks (such as ITIL) and digital transformation.
- Strong problem-solving skills and a proactive, learning-oriented mindset.
- Ability to work independently as well as within a collaborative, fast-paced team environment.