Deskripsi Pekerjaan
Are you passionate about technology and providing exceptional technical support? IBEX Global Solutions is seeking a dedicated IT Site Support Tech to join our team in Mandaluyong. As an IT Site Support Tech, you will be the first point of contact for all technical issues, ensuring our IT infrastructure runs smoothly and efficiently.
At IBEX Global Solutions, we value our employees and provide opportunities for growth and development. We offer a supportive work environment where your technical skills will be recognized and rewarded. If you're looking to start your career in IT or take the next step in your professional journey, this is the perfect opportunity for you.
As an IT Site Support Tech, you will work closely with our IT team to troubleshoot and resolve technical issues, maintain hardware and software systems, and provide excellent customer service to our internal stakeholders. Your role will be crucial in ensuring that our daily operations run without technical disruptions.
Join us at IBEX Global Solutions and become part of a team that values innovation, collaboration, and excellence. Apply now and take the first step toward a rewarding career in IT support!
Tanggung Jawab
- Provide on-site technical support to employees, troubleshooting hardware, software, and network issues
- Install, configure, and maintain computer systems, printers, and other IT equipment
- Respond to and resolve help desk tickets in a timely manner
- Assist with IT asset management, including inventory tracking and maintenance
- Perform regular system backups and ensure data security protocols are followed
- Document all IT issues, resolutions, and procedures for future reference
- Collaborate with the IT team to implement and maintain IT policies and procedures
- Stay updated on the latest IT technologies and best practices
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- At least 1-2 years of experience in IT support or a similar role
- Strong knowledge of computer hardware, software, and networking
- Excellent problem-solving and troubleshooting skills
- Good communication skills and ability to provide clear instructions to non-technical users
- Customer service oriented with a positive attitude
- Ability to work independently and as part of a team
- Relevant certifications (CompTIA A+, Network+, etc.) are a plus