Deskripsi Pekerjaan
Join IBEX Global Solutions as an IT Site Support Technician and be the technical backbone for our client operations. In this pivotal role, you will manage and resolve technical issues directly on-site, ensuring business continuity and high user satisfaction. We are seeking a proactive individual who excels at troubleshooting hardware and software challenges while maintaining a professional demeanor.
Your day-to-day will involve receiving and prioritizing trouble tickets through our advanced ticketing system, diagnosing complex network and device issues, and providing timely resolutions. You will also play a key role in asset management and performing routine IT maintenance to ensure our client sites run efficiently.
Tanggung Jawab
- Receive and respond to workflow requests in the form of trouble tickets through the ticketing system, ensuring all issues are logged and tracked.
- Perform hands-on hardware troubleshooting, installation, and configuration for desktops, laptops, printers, and peripherals.
- Assist end-users with software applications, operating systems, and email configuration to minimize downtime.
- Monitor and maintain network connectivity and site infrastructure to ensure optimal performance.
- Conduct regular site audits to verify asset inventory and ensure compliance with IT policies.
- Collaborate with the wider IT team to escalate complex issues and implement long-term solutions.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 1-3 years of experience in IT support, help desk, or site support roles.
- Strong knowledge of Windows operating systems and familiarity with Linux environments.
- Excellent problem-solving skills and the ability to diagnose technical issues quickly.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Valid driver's license is an advantage for site travel.