Deskripsi Pekerjaan
Are you a seasoned IT professional looking to elevate your career with a global leader? Transparent BPO, Inc. is seeking a highly skilled IT Specialist, Managed Services to join our dynamic team in San Juan City. In this pivotal role, you will act as a technical backbone for our managed services division, ensuring seamless operations and delivering top-tier support for complex infrastructure environments.
You will be responsible for proactively managing system health, troubleshooting intricate technical incidents, and collaborating with cross-functional teams to drive operational excellence. We offer a fast-paced, collaborative environment where your expertise is valued and rewarded with competitive compensation and the security of weekly payouts.
If you have a passion for problem-solving, a drive for continuous learning, and the ability to thrive in a high-stakes support environment, we want to hear from you. Join us at Transparent BPO, Inc. and help us deliver world-class managed services to our global clientele.
Tanggung Jawab
- Provide advanced technical support for managed services clients, ensuring adherence to strict Service Level Agreements (SLAs).
- Monitor and maintain server health, network connectivity, and cloud infrastructure performance.
- Perform complex troubleshooting for hardware, software, and networking issues to minimize downtime.
- Manage configuration and deployment of IT assets and software solutions across various client environments.
- Collaborate with internal engineering teams to implement patches, updates, and system upgrades.
- Document technical processes, incident reports, and troubleshooting guides in the knowledge base.
- Act as a point of escalation for Tier 1 support teams, providing guidance and technical resolution.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- At least 3-5 years of experience in an IT Managed Services (MSP) environment or similar enterprise-level support role.
- Solid understanding of Windows/Linux Server environments, Active Directory, and O365/Google Workspace administration.
- Proficiency in networking concepts including TCP/IP, DNS, DHCP, VPN, and firewall management.
- Experience with remote monitoring and management (RMM) tools and professional services automation (PSA) platforms.
- Excellent communication skills with the ability to explain complex technical issues to non-technical stakeholders.
- Strong analytical and critical thinking skills with a proven track record of resolving complex technical problems.
- Certifications such as CompTIA Network+, Security+, CCNA, or Microsoft Certified Systems Administrator are highly preferred.