Deskripsi Pekerjaan
Are you ready to be the tech hero behind the scenes? VA Platinum is actively searching for a skilled and proactive IT Specialist (Office Based - Dayshift) to join our dynamic team in Cebu, Central Visayas. In this pivotal role, you will be the backbone of our daily operations, ensuring that our internal teams and clients experience seamless, uninterrupted IT services.
As our IT Specialist, you will take charge of managing our hardware and software assets, providing top-tier technical support to our staff, and maintaining our IT infrastructure. We are looking for a problem-solver who thrives in a fast-paced environment and is passionate about optimizing systems for peak performance. If you have a knack for troubleshooting, a keen eye for detail, and a desire to drive technological efficiency, this is the perfect opportunity for you.
Join us and play a crucial role in empowering our workforce with the reliable technology they need to succeed. Enjoy a stable dayshift schedule, a collaborative work environment, and the chance to make a tangible impact on our company's growth. Apply today and elevate your IT career with VA Platinum!
Tanggung Jawab
- Provide comprehensive technical support and troubleshooting assistance to staff for hardware, software, and network issues.
- Manage and track IT assets, including procurement, deployment, maintenance, and disposal of equipment.
- Set up and configure workstations, laptops, and user accounts for new and existing employees.
- Maintain and monitor the company's local network, servers, and internet connectivity to ensure maximum uptime.
- Perform regular system updates, data backups, and security audits to protect company information.
- Collaborate with external vendors and service providers to resolve complex IT issues and procure necessary equipment.
- Create and update IT documentation, standard operating procedures, and user guides.
Kualifikasi
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Proven experience as an IT Specialist, IT Support Technician, or similar role.
- Strong working knowledge of Windows and Mac operating systems, as well as Office 365 administration.
- Solid understanding of computer networks, LAN/WAN setup, and basic network security protocols.
- Experience with hardware troubleshooting, repairs, and asset management.
- Excellent problem-solving abilities and a customer-service-oriented mindset.
- Strong verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Willingness to work on-site in Cebu City on a dayshift schedule.