Deskripsi Pekerjaan
Kartika Eka Dharma is currently seeking a highly motivated and skilled IT Staff to join our dynamic team in Kalideres, Jakarta. As an IT Staff member, you will play a critical role in maintaining the operational efficiency of our digital infrastructure, ensuring that our technical systems remain robust, secure, and scalable to support our business growth.
We are looking for a proactive problem solver who thrives in a fast-paced environment and possesses a strong foundation in hardware maintenance, network troubleshooting, and software administration. You will be the primary point of contact for technical support, helping to optimize our workflow and enhance productivity across all departments.
Joining Kartika Eka Dharma means becoming part of an organization that values innovation and technological advancement. If you are passionate about IT support and eager to contribute to a collaborative environment, we encourage you to apply and help us drive our technical excellence forward.
Tanggung Jawab
- Provide technical support and troubleshooting for hardware, software, and network connectivity issues for all staff.
- Maintain and monitor computer systems, printers, and office equipment to ensure high availability and performance.
- Perform regular system backups and security updates to safeguard company data.
- Manage user accounts, email configurations, and access permissions in accordance with company policies.
- Assist in the installation, configuration, and maintenance of server environments and IT infrastructure.
- Collaborate with cross-functional teams to implement new technical solutions and improve internal IT processes.
- Maintain detailed documentation of IT inventory and technical issues for audit and record-keeping purposes.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in an IT support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems and office productivity software.
- Experience in managing network infrastructure, including routers, switches, and firewalls.
- Proficiency in troubleshooting hardware components and peripherals.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Strong communication skills with a customer-service-oriented mindset.
- Knowledge of basic server administration and cybersecurity best practices is a significant advantage.