Deskripsi Pekerjaan
Furukawa Automotive Systems, a world-class leader in the design and manufacture of automotive wiring harnesses and electronic components, is seeking an accomplished IT Supervisor (Help Desk & IT Support) to oversee our critical technology operations in Lipa City, Batangas. This role is pivotal in our manufacturing success, directly responsible for leading a high-performing IT support team to ensure maximum uptime, robust security, and exceptional service delivery across the plant. You will be the primary escalation point for complex technical challenges, managing IT budgets and procurement, while ensuring full compliance with corporate and regulatory standards.
As the IT Supervisor, you will be at the helm of our Help Desk and Infrastructure teams. You will drive the strategy for incident management, user support, and system enhancements. Your leadership will ensure that our network, servers, and applications operate at peak efficiency to support continuous production. You will collaborate closely with plant management and global IT to implement best practices, manage IT projects, and uphold the highest standards of data security and compliance. This is an excellent opportunity for an experienced IT professional to make a significant impact in a fast-paced global manufacturing environment, enhancing the reliability and security of systems that drive our operations.
We are looking for a seasoned leader with a strong technical background. You must possess excellent problem-solving skills, a deep understanding of IT infrastructure, and a proven track record in managing help desk teams. Familiarity with manufacturing systems (like SAP, MES) and ITIL frameworks is highly desirable. Your ability to communicate effectively, prioritize tasks in a high-pressure setting, and mentor your team will be key to your success.
Join Furukawa Automotive Systems and take your career to the next level. We offer a competitive compensation package, opportunities for professional development, and the chance to work with cutting-edge technology in a supportive and challenging environment. Ready to lead the charge in IT excellence? Apply now!
Tanggung Jawab
- Supervise, mentor, and manage the daily operations of the IT Help Desk and support team, ensuring timely and effective resolution of technical issues.
- Develop and implement IT policies, procedures, and service level agreements (SLAs) to enhance operational efficiency and user satisfaction.
- Oversee the administration and maintenance of network infrastructure, servers, workstations, and telecommunications systems.
- Ensure the security and reliability of all IT systems by managing firewalls, antivirus solutions, backups, and disaster recovery plans.
- Coordinate and manage IT projects, including system upgrades, new technology rollouts, and integration with global enterprise systems (e.g., ERP, MES).
- Manage IT asset inventory, software licensing, and vendor relationships to optimize costs and ensure compliance.
- Generate and analyze IT performance metrics and reports to identify areas for improvement and drive continuous service improvement.
- Serve as the primary escalation point for IT-related incidents, ensuring alignment with business goals and effective communication with stakeholders.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- At least 3-5 years of experience in IT support, with a minimum of 1-2 years in a supervisory or team lead capacity.
- Strong knowledge of network technologies (LAN/WAN, TCP/IP, DNS, DHCP), Microsoft Windows Server, and Active Directory.
- Experience with Help Desk ticketing systems (e.g., ServiceNow, Jira, Zendesk) and ITIL best practices.
- Proven ability to manage multiple priorities and escalate complex issues effectively in a fast-paced manufacturing or industrial environment.
- Excellent leadership, communication, and interpersonal skills, with a customer-service oriented mindset.
- Relevant certifications (e.g., ITIL Foundation, CompTIA Network+, Microsoft Certified, CCNA) are a strong plus.
- Experience with manufacturing execution systems (MES) and ERP systems (preferably SAP) is highly desirable.