Deskripsi Pekerjaan
Join Ronin International as an IT Support Analyst and become a vital part of our technology backbone in Makati City. This role offers the opportunity to deliver exceptional IT services to our dynamic workforce while managing critical systems like Microsoft Office 365. You'll be instrumental in ensuring seamless employee onboarding, resolving technical challenges, and maintaining robust daily IT operations that drive business efficiency. Our collaborative environment values proactive problem-solvers who can optimize IT infrastructure while maintaining security standards. This position is ideal for tech-savvy professionals passionate about creating positive user experiences and supporting organizational growth through technology excellence.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Manage Microsoft Office 365 environments including user administration and license management
- Oversee end-user onboarding processes ensuring seamless IT integration
- Monitor daily IT operations including system backups, updates, and security protocols
- Document IT incidents, resolutions, and knowledge base articles
- Collaborate with cross-functional teams to implement IT infrastructure improvements
- Assist in IT asset management and procurement processes
Kualifikasi
- Bachelor's degree in IT, Computer Science, or related field
- 1-3 years of experience in IT support or helpdesk roles
- Proficiency in Microsoft Office 365 administration
- Strong troubleshooting skills for Windows/macOS environments
- Experience with IT service management tools (e.g., ServiceNow, Jira)
- Excellent communication and customer service abilities
- CompTIA A+ or Microsoft 365 certifications preferred