Deskripsi Pekerjaan
We are assisting a reputable client in the East Region to recruit an enthusiastic and skilled IT Support Assistant. The ideal candidate will provide first-line technical support to end users, ensuring smooth operation of computer systems and networks. You will be part of a dynamic team that values efficiency and customer satisfaction.
This role offers a 5-day work week with rotating shifts: 8:30am to 5:45pm or 10:45am to 8:00pm. A competitive basic salary of up to $3,000 is offered, along with AWS and variable bonus. Company transport is provided at Tanah Merah MRT for added convenience.
If you are passionate about IT and possess strong problem-solving skills, we encourage you to apply and grow your career with us.
Tanggung Jawab
- Provide first-level technical support to end users via phone, email, and on-site
- Install, configure, and maintain computer hardware, software, and peripherals
- Diagnose and resolve technical issues related to operating systems, applications, and network connectivity
- Set up and maintain user accounts, passwords, and access permissions
- Monitor system performance and escalate advanced issues to senior IT staff
- Maintain accurate records of IT assets, incidents, and service requests
- Assist in the deployment and management of company-wide IT projects
- Ensure compliance with IT policies and security standards
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology or a related field
- At least 1 year of experience in IT support or helpdesk environment
- Proficient in Windows OS, Microsoft Office, and common business applications
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work independently and as part of a team
- Fresh graduates with relevant internships are welcome to apply