Deskripsi Pekerjaan
Are you looking for a role that combines technical expertise with a supportive work environment? Prestige Professions Pte Ltd is seeking a dedicated IT Support Assistant to join our team at a prestigious Country Club in the East Region. In this position, you will be instrumental in maintaining our IT infrastructure and ensuring that our staff and members enjoy seamless technology access. This is an excellent opportunity for someone who values work-life balance and wants to work in a conducive, professional setting.
Key Benefits of this Role:
- Work-Life Balance: Enjoy a stable 5-day work week with standard office hours.
- Conducive Environment: Work in a relaxed yet professional Country Club atmosphere.
- Professional Growth: Gain hands-on experience in a diverse technical environment.
As an IT Support Assistant, you will act as the primary point of contact for technical queries, ensuring minimal downtime and maximum efficiency. We are looking for a proactive individual who can troubleshoot issues effectively and communicate clearly with users of all technical levels.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and peripheral devices.
- Assist in the setup, configuration, and maintenance of computer systems, printers, and network equipment.
- Manage user accounts, permissions, and email configurations for staff and members.
- Monitor network performance and report technical anomalies or security risks.
- Perform regular hardware and software updates, patches, and backups.
- Maintain an accurate inventory of IT equipment and manage software licenses.
- Respond to helpdesk tickets and provide timely resolutions to technical issues.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Relevant IT certification (e.g., CompTIA A+, Microsoft Certified) is a plus.
- Strong knowledge of Windows operating systems and the Microsoft Office Suite.
- Basic understanding of networking concepts, IP addressing, and hardware troubleshooting.
- Excellent customer service skills and the ability to communicate complex technical concepts clearly.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently as well as collaboratively within a team.
- Fresh graduates or candidates with 1-2 years of IT support experience are welcome to apply.