Deskripsi Pekerjaan
Join Primestaff Management Services as an IT Support Associate (L1 Support) and become the backbone of our technical operations! This critical role demands adaptability and technical expertise as you provide essential first-level support across diverse IT infrastructure. You'll troubleshoot hardware, software, and network issues while maintaining seamless user experiences. The position requires flexibility to work in a 12-hour rotating shift schedule, including weekends and public holidays, ensuring 24/7 operational continuity. If you're passionate about problem-solving and thrive in dynamic environments, this contract opportunity offers a platform to develop your technical skills while supporting mission-critical systems.
Tanggung Jawab
- Deliver first-line technical support for hardware, software, and network troubleshooting
- Manage user inquiries via phone, email, and in-person channels
- Install, configure, and maintain desktop systems and peripherals
- Document incidents, resolutions, and service requests in ITSM systems
- Collaborate with Tier 2/3 teams to escalate complex technical issues
- Enforce security protocols and compliance standards
- Conduct periodic system health checks and preventive maintenance
Kualifikasi
- Diploma in IT/Computer Science or equivalent technical certification
- 1-2 years of helpdesk or technical support experience
- Proficiency in Windows OS, Microsoft Office Suite, and network fundamentals
- Strong diagnostic and problem-solving abilities
- Excellent communication skills and customer service orientation
- Ability to work independently under rotating shift schedules
- Basic knowledge of cloud services (Azure, AWS) preferred