Deskripsi Pekerjaan
Recruit Express is seeking a motivated and customer-focused Desktop Engineer to join our client's IT team in the West Region. As a key member of the support team, you will be the first point of contact for a wide range of technical issues, delivering high-quality assistance to end-users across the organization. This is an excellent opportunity for an IT professional looking to advance their career in a dynamic, fast-paced environment.
You will diagnose and resolve hardware, software, and network problems, install and configure systems, and maintain a high level of user satisfaction. Your responsibilities will include managing IT assets, supporting collaboration tools, and collaborating with cross-functional teams to ensure technology runs seamlessly. We value proactive problem-solving, clear communication, and a passion for delivering excellent service.
In this contract role, you will gain valuable exposure to diverse IT environments and build skills that are in high demand. If you are ready to take on challenges and make an impact, we encourage you to apply today.
Tanggung Jawab
- Provide first-level technical support to end-users via phone, email, and in-person
- Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripherals
- Install, configure, and maintain Windows operating systems, Microsoft Office 365, and other business applications
- Manage user accounts, permissions, and group policies in Active Directory
- Set up and support video conferencing, meeting room technology, and remote access tools
- Document support requests, solutions, and contribute to the knowledge base
- Escalate complex issues to senior engineers or vendors and track through to resolution
- Assist with IT asset lifecycle management, including inventory, deployment, and disposal
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or related discipline
- At least 1–2 years of experience in desktop support, helpdesk, or IT support role
- Proficiency with Windows 10/11, Microsoft Office 365, and common business software
- Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
- Experience with Active Directory user and computer management
- Strong analytical and troubleshooting skills with attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and collaboratively in a team-oriented environment