Deskripsi Pekerjaan
Berca Hardayaperkasa is seeking a highly motivated and skilled IT Support Engineer to join our team in Telanai Pura, Jambi. As a key member of our technical operations department, you will play a vital role in maintaining the reliability and efficiency of our IT infrastructure. This position is ideal for a proactive professional who excels in troubleshooting complex hardware and software issues and is committed to providing exceptional technical support to our business units.
In this role, you will be the primary point of contact for local technical support, ensuring that all systems are operational and that our team members have the tools they need to succeed. You will work in a fast-paced environment where your technical expertise and problem-solving abilities will directly impact our operational uptime and productivity. If you are passionate about technology, enjoy solving technical challenges, and are looking to grow your career with a leading IT systems integrator in Indonesia, we invite you to apply.
Tanggung Jawab
- Provide on-site and remote technical support for hardware, software, and network infrastructure.
- Perform regular preventative maintenance on PCs, printers, and peripheral devices.
- Manage the installation, configuration, and troubleshooting of operating systems and business applications.
- Monitor network connectivity and resolve connectivity issues to ensure seamless business operations.
- Coordinate with internal IT teams and external vendors for escalation of critical system faults.
- Maintain comprehensive documentation for all technical support requests and system configurations.
- Provide training and guidance to end-users on hardware and software best practices.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 2-3 years of proven experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows OS, macOS, and common productivity software (Office 365, etc.).
- Experience with network troubleshooting (LAN/WAN, DNS, DHCP, and Wi-Fi configurations).
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to work independently and manage multiple support tickets effectively.
- Knowledge of ITIL service management frameworks is a plus.
- Willingness to be based in or commute to Telanai Pura, Jambi.