Deskripsi Pekerjaan
Begin your journey with Geidi IT Services and immediately make a significant contribution as our next IT Support Engineer. We're seeking a tech-savvy professional to join our dynamic team in Cebu, where you'll be the backbone of our clients' IT infrastructure. In this pivotal role, you'll diagnose and resolve complex technical issues, implement cutting-edge solutions, and deliver exceptional user experiences. Whether you're troubleshooting network connectivity, optimizing system performance, or deploying new hardware, your expertise will directly impact our clients' operational success. We value proactive problem-solvers who thrive in fast-paced environments and are passionate about leveraging technology to drive business growth. Join us in shaping the future of IT services in Cebu!
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems, peripherals, and network components
- Diagnose and resolve system malfunctions to minimize downtime
- Document service requests, incidents, and solutions in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Conduct regular system audits and security updates
- Train end-users on best practices for IT security and software usage
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- 1-3 years of experience in IT support or helpdesk roles
- Proficiency in Windows/Linux operating systems and networking fundamentals
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication and customer service abilities
- CompTIA A+/Network+ certification preferred
- Familiarity with cloud services (AWS/Azure) and virtualization