Deskripsi Pekerjaan
Join PERSOL's dynamic IT team as a dedicated IT Support Engineer working the evening shift (3pm to 11pm). This critical role provides essential technical support to ensure seamless operations across our digital infrastructure. You'll be the first point of contact for resolving hardware and software issues, maintaining system security, and optimizing user experiences. With Singapore's rapidly evolving tech landscape, this position offers an exciting opportunity to hone your skills in enterprise environments while supporting diverse organizational needs. PERSOL values professional growth, offering continuous learning opportunities and a collaborative culture where your problem-solving abilities make tangible impact.
Tanggung Jawab
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Diagnose and resolve complex technical issues using SQL database queries
- Document incidents, solutions, and knowledge base articles
- Collaborate with cross-functional teams on system upgrades and security patches
- Monitor system performance and proactively address potential vulnerabilities
Kualifikasi
- Minimum 1 year of IT helpdesk or desktop support experience
- Proficient in basic SQL queries for data retrieval and analysis
- Strong analytical and troubleshooting abilities with systematic approach
- Experience with Windows OS, Active Directory, and networking fundamentals
- Excellent communication skills for technical and non-technical stakeholders
- Certifications (CompTIA A+, Microsoft 365) preferred
- Ability to work independently during evening shifts with minimal supervision