Deskripsi Pekerjaan
Anradus is actively looking for a highly motivated IT Support Engineer to enhance our technical operations team. Based in the industrial hub of Tuas, this permanent, full-time role offers a stimulating mix of hands-on technical support, vendor coordination, and project supervision. You will play a crucial part in maintaining high standards of IT service delivery across our organization.
In this position, you will serve as the first point of escalation for complex technical issues. You will be responsible for diagnosing and resolving hardware, software, and network problems, ensuring a stable and efficient computing environment for all users. Your day-to-day duties will involve close collaboration with external vendors for hardware repairs, software licensing, and procurement, as well as supervising on-site IT activities to ensure adherence to security policies and industry best practices. You will also oversee the setup, configuration, and deployment of new equipment, performing regular system checks and maintaining comprehensive IT documentation.
The successful candidate will possess a strong foundation in IT infrastructure, including Windows and Mac platforms, Microsoft 365, Active Directory, and networking concepts. Excellent communication and organizational skills are essential for managing multiple tasks and liaising effectively between teams. We offer a competitive salary package between $3,400 and $4,000 per month, along with a supportive team environment and clear pathways for professional growth. If you are passionate about technology and eager to contribute to a successful company, we want to hear from you.
Take the next step in your career with Anradus. Apply online now.
Tanggung Jawab
- Provide comprehensive IT support (Level 1 & 2) to end-users, addressing hardware, software, and network issues promptly and effectively.
- Coordinate with external vendors for the procurement, maintenance, repair, and lifecycle management of IT assets and services.
- Supervise, plan, and execute on-site IT projects, including equipment setup, system migrations, and new technology rollouts.
- Manage user accounts, permissions, and access controls within Active Directory and Microsoft 365 environments.
- Perform regular system monitoring, health checks, and security updates to ensure high availability and data protection.
- Maintain accurate IT inventory records, track hardware and software assets, and manage stock levels.
- Create and maintain technical documentation, including troubleshooting guides, how-to articles, and network diagrams.
- Assist in the evaluation and recommendation of new IT solutions to improve efficiency and productivity.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related discipline.
- Minimum 2-3 years of hands-on experience as an IT Support Engineer or Desktop Support Engineer.
- Strong proficiency in Windows 10/11, macOS, Microsoft 365 (Exchange, Teams, SharePoint), and Active Directory.
- Solid understanding of networking protocols (TCP/IP, DNS, DHCP, VPN) and basic firewall/router configuration.
- Experience in troubleshooting hardware (Dell, HP, Lenovo) and managing peripherals (printers, scanners, mobile devices).
- Excellent problem-solving abilities, attention to detail, and a customer-centric approach.
- Strong verbal and written communication skills in English.
- Ability to work independently in a fast-paced environment and manage multiple priorities effectively.
- Relevant IT certifications (CompTIA A+, Microsoft 365 Fundamentals, CCNA) are an added advantage.