Deskripsi Pekerjaan
Are you a seasoned IT professional looking to elevate your career? Adventus is seeking a highly skilled IT Support Engineer (L2) to join our dynamic team in La Union. In this pivotal role, you will be the backbone of our technical operations, ensuring that our client systems remain secure, efficient, and highly available.
You will be responsible for providing expert-level technical support, troubleshooting complex infrastructure issues, and managing critical software and hardware deployments. We are looking for a proactive problem-solver with a deep understanding of Windows environments and cloud-based collaborative tools. If you are passionate about technology and thrive in a fast-paced environment, we want to hear from you!
Tanggung Jawab
- Provide escalated technical support (L2) for hardware, software, OS, and network-related issues.
- Manage deployment, maintenance, and upgrading of client computer systems.
- Administer and maintain Active Directory (AD) user accounts, permissions, and group policies.
- Oversee the configuration and troubleshooting of Microsoft Office 365 environments.
- Monitor network health and perform proactive maintenance to prevent downtime.
- Document technical issues, resolutions, and system changes in the ticketing system.
- Coordinate with vendors and internal teams to ensure timely resolution of complex incidents.
- Assist in the implementation of security best practices across client endpoints.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in an IT Helpdesk or Desktop Support role.
- Strong proficiency in Windows OS (10/11) and Windows Server environments.
- Solid understanding of Active Directory, DNS, DHCP, and group policy management.
- Hands-on experience with Microsoft Office 365 administration and troubleshooting.
- Ability to diagnose and resolve hardware, software, and networking issues effectively.
- Excellent communication skills with a customer-centric approach.
- Relevant certifications (e.g., CompTIA A+, Network+, MCSA, or Microsoft 365 Certified) are highly preferred.