Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart or advance your career in a dynamic business environment? J & C Pacific Sdn Bhd is seeking a dedicated IT Support Executive to join our team in Kota Damansara. In this role, you will be the backbone of our operational efficiency, ensuring that our technical infrastructure runs seamlessly.
You will play a critical role in maintaining our IT systems, managing mission-critical hardware and software, and providing high-level technical assistance to our internal teams. This position is perfect for a proactive problem-solver who enjoys troubleshooting complex technical issues while contributing to strategic business projects. If you are passionate about IT systems, network reliability, and delivering excellent technical support, we would love to hear from you.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and peripheral devices.
- Monitor and maintain network infrastructure to ensure maximum uptime and system performance.
- Manage the procurement, configuration, and inventory of IT equipment and assets.
- Assist in the deployment and documentation of new business IT projects and system upgrades.
- Troubleshoot desktop, laptop, and mobile device issues for end-users in a timely manner.
- Collaborate with cross-functional teams to identify and implement technical improvements.
- Perform regular data backups and ensure adherence to company cybersecurity policies.
Kualifikasi
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 1-2 years of experience in IT support, helpdesk, or a similar technical role.
- Strong knowledge of Windows OS, MS Office 365, and basic network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with hardware maintenance and software installation procedures.
- Strong analytical and problem-solving skills with a customer-centric attitude.
- Ability to communicate effectively and explain technical concepts to non-technical staff.
- Ability to work independently and manage time effectively in a fast-paced environment.