Deskripsi Pekerjaan
Join Mitsubishi Elevator as an IT Support Executive and become a vital part of our technology infrastructure team. We are seeking a dedicated IT professional with a passion for providing exceptional technical support to our employees and ensuring smooth day-to-day operations. In this role, you will be the go-to person for resolving technical issues, maintaining our IT systems, and implementing best practices to enhance our digital workplace.
As an IT Support Executive at Mitsubishi Elevator, you will have the opportunity to work with cutting-edge technology and contribute to a company that values innovation and excellence. We offer a dynamic work environment where your skills will be challenged and your contributions recognized. You will be responsible for ensuring the seamless operation of our IT infrastructure, supporting our employees with their technical needs, and continuously improving our IT services to meet the evolving demands of our business.
At Mitsubishi Elevator, we believe in investing in our employees' growth and development. As an IT Support Executive, you will have access to training programs, mentorship opportunities, and the chance to work on exciting projects that will enhance your technical expertise and professional skills. If you are ready to take your IT career to the next level and make a real impact, we encourage you to apply for this position and become part of our innovative team.
Tanggung Jawab
- Provide first-level technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues efficiently
- Install, configure, and maintain computer systems, printers, and other IT equipment
- Manage user accounts, permissions, and access controls
- Document IT processes, procedures, and solutions for knowledge sharing
- Collaborate with the IT team to implement system improvements and upgrades
- Monitor system performance and conduct regular maintenance to prevent issues
- Stay updated with the latest IT trends and technologies to recommend improvements
Kualifikasi
- Degree in Computer Science, Information Technology, or related field
- Minimum 2 years of experience in IT support or helpdesk role
- Strong knowledge of Windows operating systems and Microsoft Office suite
- Familiarity with networking concepts and protocols
- Excellent problem-solving and troubleshooting skills
- Strong communication and interpersonal abilities
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are a plus
- Ability to work independently and as part of a team in a fast-paced environment