Deskripsi Pekerjaan
We are seeking a skilled and customer-oriented IT Support Specialist who is fluent in Hebrew to join our dynamic team in Kuala Lumpur. In this role, you will serve as the primary point of contact for technical assistance, bridging the gap between our technical operations and Hebrew-speaking clients or employees. You will be responsible for ensuring that all IT systems run smoothly while delivering exceptional service to our diverse user base.
This is an excellent opportunity for a technical professional looking to leverage their language skills in a supportive environment. You will work closely with the IT infrastructure team to resolve complex issues, manage user accounts, and implement best practices for system maintenance. If you are proactive, detail-oriented, and ready to take on a challenging contract role, we encourage you to apply.
Tanggung Jawab
- Provide comprehensive technical support via phone, email, and ticketing systems to Hebrew-speaking users.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating systems.
- Manage user accounts, permissions, and security access controls within the network.
- Assist in the deployment, configuration, and setup of new hardware and software applications.
- Document technical issues, resolutions, and standard operating procedures in the knowledge base.
- Monitor system performance and perform routine maintenance to ensure business continuity.
- Coordinate with senior IT staff for escalations and complex technical problem-solving.
Kualifikasi
- Fluent in Hebrew and English (strong written and verbal communication skills required).
- Minimum of 1-2 years of experience in IT support, help desk, or technical assistance.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with network troubleshooting, basic networking concepts, and Active Directory.
- Excellent problem-solving skills with a customer-first approach to service delivery.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are highly desirable.
- Ability to work independently and collaboratively within a team environment.