Deskripsi Pekerjaan
Are you a budding IT enthusiast eager to launch your career in a dynamic and supportive environment? KMC Solutions, a leading provider of flexible workspace and staff leasing solutions, is seeking a motivated and proactive IT Support Intern to join our vibrant team in Cebu City. This is an incredible opportunity to gain hands-on experience in IT operations, providing essential technical and non-technical assistance to end-users and contributing to critical IT infrastructure support.
At KMC Solutions, we believe in nurturing talent and providing a platform for growth. As an IT Intern, you'll be an integral part of our IT Operations Support (OSS) team, working directly with experienced professionals to ensure smooth and efficient technology operations. You'll not only provide crucial support but also contribute to maintaining a robust IT environment, learning practical skills that are vital in today's tech-driven world. This full-time, onsite internship includes a competitive allowance, recognizing your valuable contributions while you learn and develop.
This role is perfect for students or recent graduates passionate about IT, seeking a practical learning experience, and ready to make a tangible impact. If you're looking for an internship that offers real-world challenges, mentorship, and a clear path to professional development, KMC Solutions in Cebu is the place for you. Join us and take the first exciting step towards a rewarding career in Information Technology!
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and network issues experienced by end-users.
- Assist in the setup, configuration, and deployment of new workstations, laptops, and other IT equipment.
- Help maintain IT inventory, including tracking assets, licenses, and conducting regular checks.
- Escalate complex technical issues to senior IT personnel and follow up to ensure timely resolution.
- Support the IT team in monitoring system performance and identifying potential issues.
- Assist with user account management, including creation, modification, and access rights.
- Contribute to the creation and updating of IT documentation, knowledge base articles, and procedural guides.
- Participate in IT projects and initiatives as assigned, gaining exposure to various aspects of IT operations.
Kualifikasi
- Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (e.g., Microsoft Office Suite).
- Familiarity with basic networking concepts (TCP/IP, Wi-Fi, LAN/WAN) is a plus.
- Excellent problem-solving skills and a keen attention to detail.
- Strong verbal and written communication skills, with a customer-centric approach.
- Eagerness to learn, proactive attitude, and ability to work effectively in a team environment.
- Ability to work full-time and onsite in Cebu City.
- Prior experience with ticketing systems or IT support tools is a bonus but not required.