Deskripsi Pekerjaan
Are you passionate about technology and helping others solve complex problems? Nex Venture is seeking a dedicated IT Support Officer to join our dynamic and supportive tech team. In this role, you will be the first point of contact for our employees, providing exceptional technical assistance to ensure our workplace runs efficiently. This position offers significant career growth opportunities, allowing you to expand your skillset in system administration, network troubleshooting, and IT infrastructure management. If you thrive in a collaborative environment and want to make a tangible impact, this is the perfect role for you.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage user accounts, permissions, and email configurations.
- Perform regular system backups and maintenance to ensure data integrity.
- Monitor IT system performance and respond to helpdesk tickets promptly.
- Assist in the deployment and configuration of new devices and software applications.
- Collaborate with the IT team to improve internal processes and user experience.
Kualifikasi
- Diploma in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in IT support or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts, Active Directory, and basic security protocols.
- Excellent problem-solving skills and the ability to communicate technical information clearly.
- High level of professionalism and a customer-centric attitude.