Deskripsi Pekerjaan
Join Foundever as an IT Support Representative and become the backbone of our customer service excellence! In this dynamic role, you'll be the first point of contact for customers, delivering exceptional support by resolving technical queries and concerns with professionalism and efficiency. You'll handle escalations with empathy while maintaining high service quality standards in a fast-paced environment. This position offers a competitive monthly salary of up to ₱24,000 and provides a platform to grow your technical expertise and customer service skills. If you're passionate about problem-solving and thrive in collaborative settings, this opportunity is perfect for advancing your IT support career.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat channels with prompt and accurate solutions
- Diagnose and resolve technical issues related to hardware, software, and network connectivity
- Handle customer escalations with professionalism while maintaining high satisfaction metrics
- Document all interactions and resolutions in CRM systems for quality assurance
- Collaborate with technical teams to resolve complex issues beyond individual scope
- Maintain up-to-date knowledge of product features and troubleshooting procedures
- Identify trends in customer issues to contribute to process improvement initiatives
Kualifikasi
- Minimum 1 year of experience in technical support or customer service role
- Strong problem-solving abilities with analytical thinking skills
- Excellent verbal and written communication skills in English
- Proficiency in using troubleshooting tools and remote assistance software
- Ability to work independently while collaborating effectively within a team
- Customer-focused mindset with patience and empathy
- Basic understanding of IT systems, networking concepts, and security protocols