Deskripsi Pekerjaan
HCLTech is a global leader in technology services, and we are currently looking for a dedicated Service Desk Agent to join our team in Taguig City. As the first point of contact for our internal employees and external clients, you will serve as the vital link between our technical teams and the users who rely on our systems every day.
In this role, you will diagnose and resolve technical issues ranging from password resets and software installation to more complex network troubleshooting. We pride ourselves on delivering exceptional customer service, and we are seeking a proactive individual who can maintain high standards of efficiency and accuracy. If you have a passion for technology and a desire to help others, this is the perfect opportunity to grow your career with a Fortune 500 company.
Tanggung Jawab
- Provide first-level technical support via phone, email, and in-person assistance.
- Troubleshoot and resolve hardware and software issues for end-users.
- Manage and update IT service tickets in the helpdesk system.
- Install, configure, and maintain operating systems and applications.
- Perform routine maintenance on printers, scanners, and peripherals.
- Assist with IT asset management and inventory tracking.
- Document technical procedures and maintain accurate logs.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in a Service Desk or IT Support role.
- Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Basic knowledge of networking concepts, including TCP/IP and DNS.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple requests in a fast-paced environment.
- Familiarity with remote desktop tools (e.g., TeamViewer) is a plus.