Deskripsi Pekerjaan
Join Anabatic Technologies as an IT Support Specialist and become a vital part of our dynamic IT infrastructure team. We're seeking a technically skilled professional to provide exceptional technical support across our organization, ensuring seamless operations and user satisfaction. In this role, you'll diagnose and resolve complex hardware/software issues, implement system improvements, and deliver outstanding customer service to our diverse workforce.
Anabatic Technologies offers a collaborative environment where innovation thrives. You'll work with cutting-edge technologies while developing your expertise in enterprise systems. This is an ideal opportunity for passionate IT professionals seeking growth in a supportive culture that values technical excellence and continuous learning.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems, laptops, and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document IT processes, procedures, and knowledge base articles
- Collaborate with IT teams on system upgrades and security implementations
- Monitor system performance and proactively address potential issues
- Train end-users on new technologies and best practices
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related field
- Minimum 2 years of hands-on IT support experience
- Proficiency in Windows/Linux OS and troubleshooting methodologies
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira)
- Excellent communication and customer service skills
- CompTIA A+/Network+ certification preferred
- Ability to work independently and prioritize tasks effectively