Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to make an impact in a global leader? Concentrix is currently seeking a detail-oriented IT Support Specialist to join our team in Taguig City. In this pivotal role, you will serve as the primary point of contact for employees requiring reliable, on-site workplace IT assistance. We are looking for a professional who not only fixes technical issues but also ensures a seamless and positive user experience across the organization.
As part of our IT department, you will be responsible for maintaining the integrity of our office technology infrastructure. This includes diagnosing hardware and software problems, managing network connectivity, and providing hands-on support for end-users. If you have a passion for technology, excellent troubleshooting skills, and a commitment to service excellence, we want to hear from you. Join us in delivering world-class customer experiences through innovative technology solutions.
Tanggung Jawab
- Provide Tier 2 technical support and troubleshooting for hardware, software, and network issues onsite.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Manage user accounts, permissions, and assist with software license compliance.
- Troubleshoot connectivity issues and resolve security incidents promptly.
- Document all technical incidents and resolutions in the ticketing system for future reference.
- Assist in the deployment and configuration of new hardware and software updates.
- Conduct regular IT health checks and preventative maintenance to minimize downtime.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field.
- Proven experience working as an IT Support Specialist or Helpdesk Technician.
- Strong working knowledge of Microsoft Windows operating systems and Office 365 suite.
- Basic understanding of network protocols (TCP/IP) and hardware architecture.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Relevant certifications such as CompTIA A+ or Network+ are highly preferred.