Deskripsi Pekerjaan
Elevate Your IT Career: IT Support Specialist Opportunity in Shah Alam
Are you a dedicated IT professional with a flair for troubleshooting and a passion for helping others? APACS Sdn Bhd, a dynamic and growing organization represented by this Private Advertiser, is seeking a highly motivated IT Support Specialist to join our team in Shah Alam, Selangor. This is a fantastic opportunity to play a pivotal role in maintaining our company's technological backbone and ensuring seamless daily operations for all staff members.
As our IT Support Specialist, you will be the first point of contact for all technical inquiries. You will diagnose and resolve hardware, software, and network issues, manage user accounts and system access, and contribute to the overall security and efficiency of our IT environment. We are looking for a proactive problem-solver who can manage multiple tasks in a fast-paced environment while delivering exceptional customer service.
Key Benefits & What's in it for You:
- Competitive salary package estimated between RM 2,500 and RM 4,500 per month, commensurate with experience.
- Opportunity to work with a diverse range of modern technologies and enterprise software.
- Supportive team culture with a strong emphasis on professional development and continuous learning.
- Excellent platform for career progression within the Information & Communication Technology sector.
- Central location in Shah Alam with accessible transport links.
If you are ready to take on a challenging and rewarding role where your skills make a real difference, we want to hear from you. Apply today to become the next IT Support Specialist at APACS in Shah Alam and take your career to the next level!
Tanggung Jawab
- Provide comprehensive first and second-level technical support to internal users, resolving hardware, software, and network issues promptly.
- Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and associated peripherals.
- Manage user accounts, permissions, and email configurations in Microsoft Active Directory and Office 365 environments.
- Monitor and maintain network infrastructure, including LAN/WAN connectivity, firewalls, and VPN access.
- Create and maintain detailed IT documentation, troubleshooting guides, and system inventory records.
- Assist in the evaluation, testing, and deployment of new software applications and hardware assets.
- Coordinate with external vendors for the procurement, maintenance, and repair of IT equipment and services.
- Ensure compliance with IT security policies and participate in regular system audits and backup procedures.
Kualifikasi
- Possess a Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related discipline.
- At least 1 to 2 years of relevant working experience in an IT Support or Helpdesk role.
- Strong knowledge of Windows 10/11, Windows Server, Microsoft Office 365, and common enterprise applications.
- Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and routing concepts.
- Excellent problem-solving skills and a customer-service-oriented mindset.
- Ability to communicate effectively in English and Bahasa Malaysia, both written and spoken.
- Relevant IT certifications (CompTIA A+, Microsoft 365 Certified, ITIL Foundation, etc.) are highly regarded.
- Experience with IT service management tools (e.g., Jira Service Management, Freshservice, ServiceNow) is a plus.