Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart or advance your IT career? Office Beacon is seeking a dedicated IT Support Specialist to join our dynamic team in Clark Freeport Zone. We pride ourselves on a culture of innovation, accountability, and continuous professional growth.
In this role, you will be the backbone of our operational efficiency, ensuring that our technical infrastructure runs seamlessly. You will have the opportunity to solve complex problems, support our diverse user base, and contribute to the ongoing digital transformation of our services. If you are passionate about troubleshooting, system maintenance, and providing excellent end-user support, we want to hear from you.
At Office Beacon, we don't just offer a job; we offer a career path where your technical skills are sharpened, and your contributions are valued. Join a team where continuous improvement is not just a buzzword, but the foundation of our daily operations.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network-related issues.
- Install, configure, and maintain computer systems, printers, and peripheral devices.
- Monitor and manage IT assets to ensure optimal performance and inventory accuracy.
- Troubleshoot connectivity issues across LAN/WAN and VPN environments.
- Maintain comprehensive documentation of technical support tickets and resolutions.
- Assist in the deployment of company-wide software updates and security patches.
- Collaborate with the global IT team on infrastructure projects and process improvements.
- Ensure compliance with company data security policies and IT best practices.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- Minimum of 1-2 years of experience in an IT Helpdesk or technical support role.
- Strong understanding of Windows/macOS operating systems and office productivity suites.
- Experience with network troubleshooting and basic server administration.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to work independently and as part of a collaborative team in a fast-paced environment.
- Strong customer service orientation with a 'can-do' attitude.
- Willingness to work on shifting schedules if required by business operations.