Deskripsi Pekerjaan
Are you a proactive and customer-focused IT professional looking to make a significant impact? Zachry Group, a leading name in its industry, is seeking a dedicated IT Support Specialist to join our team in Pasig City, Metro Manila. This is an exciting opportunity to be at the forefront of our technological operations, providing essential support that keeps our business running smoothly.
As an IT Support Specialist, you will be the first line of defense for all IT-related inquiries, playing a crucial role in ensuring the seamless functionality of our systems and infrastructure. You will handle a diverse range of technical issues, from troubleshooting hardware and software problems to facilitating new requests and resolving incidents. Your expertise will directly contribute to the productivity and efficiency of our employees, making this a highly visible and rewarding position.
We are looking for someone with a strong technical background, excellent problem-solving skills, and a genuine passion for helping others. If you thrive in a dynamic environment, possess a keen eye for detail, and are committed to delivering exceptional service, then Zachry Group is the place for you to grow your career. Join us and become a vital part of a team that values innovation, collaboration, and continuous improvement.
Tanggung Jawab
- Provide first-level technical support and troubleshooting for hardware, software, network, and system issues, escalating complex problems to higher-tier support when necessary.
- Install, configure, and maintain computer systems, network devices, printers, and other IT peripherals.
- Manage user accounts, permissions, and access rights across various platforms, including Active Directory and Microsoft 365.
- Respond promptly to IT support tickets and requests, ensuring timely resolution and clear communication with end-users.
- Assist in the deployment of new IT equipment, software, and system upgrades.
- Conduct regular system checks and preventive maintenance to ensure optimal performance and security.
- Document IT procedures, solutions, and inventory, contributing to a comprehensive knowledge base.
- Educate users on basic IT best practices and security awareness to minimize recurring issues.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of experience in an IT Support, Help Desk, or Technical Support role.
- Proficiency in supporting Windows operating systems (Windows 10/11) and Microsoft Office Suite (M365 applications).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and network troubleshooting.
- Familiarity with hardware components, peripheral devices, and basic computer repair.
- Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.