Deskripsi Pekerjaan
Join Leuze Electronic's dynamic IT team as an IT Support Specialist, where you'll be the backbone of our digital infrastructure. In this pivotal role, you'll provide comprehensive technical support across hardware, software, and cloud systems while ensuring seamless user experiences. Collaborate with cross-functional teams to implement robust IT solutions, maintain system security, and optimize Microsoft 365 environments. Your expertise will directly impact operational efficiency by resolving complex technical issues proactively and developing innovative IT strategies to support our growing organization. Leuze Electronic offers a collaborative environment where your problem-solving skills and technical passion will drive digital transformation.
Tanggung Jawab
- Deliver responsive technical support for hardware, software, and network infrastructure
- Manage and optimize Microsoft 365 systems including user accounts, email, and collaboration tools
- Diagnose and resolve technical issues through systematic troubleshooting methodologies
- Coordinate hardware/software deployments, upgrades, and lifecycle management
- Document IT processes, incident reports, and knowledge base articles
- Provide user training and guidance on IT systems and best practices
- Collaborate with IT team on system improvements and security protocols
Kualifikasi
- Degree in IT, Computer Science, or related field (or equivalent experience)
- 3+ years in IT support/helpdesk environments
- Expertise in Microsoft 365 administration and Windows OS
- Strong networking knowledge and hardware troubleshooting skills
- Excellent communication and customer service abilities
- Relevant certifications (CompTIA A+, Microsoft 365) preferred
- Experience with IT asset management and documentation systems