Deskripsi Pekerjaan
Join PERSOL as an IT Support Specialist and become a vital part of our dynamic Information & Communication Technology team. We're seeking a dedicated professional to provide exceptional technical support in a stable and collaborative environment. This role offers competitive compensation and opportunities for professional growth while ensuring seamless IT operations across our organization.
As an IT Support Specialist, you'll be the first point of contact for resolving technical issues, maintaining system integrity, and enhancing user productivity. You'll work with cutting-edge technologies and contribute to innovative solutions that drive business success. Our supportive culture emphasizes continuous learning and career development, making this ideal for tech professionals passionate about making a tangible impact.
PERSOL values technical excellence and customer-centric service. If you thrive in fast-paced environments and possess strong problem-solving skills, this position offers the perfect platform to advance your career while contributing to a forward-thinking organization committed to technological excellence.
Tanggung Jawab
- Diagnose and resolve hardware, software, and network issues across the organization
- Provide remote and on-site technical support to employees
- Install, configure, and maintain computer systems, peripherals, and software applications
- Document all technical issues, solutions, and asset inventory
- Collaborate with IT team on system upgrades and security implementations
- Train employees on new technologies and best practices
- Monitor system performance and proactively address potential issues
- Ensure data security and compliance with company policies
Kualifikasi
- Proven experience in IT support or help desk roles
- Strong knowledge of Windows/macOS operating systems and networking fundamentals
- Proficiency in troubleshooting hardware, software, and connectivity issues
- Excellent communication and customer service skills
- Relevant certifications (CompTIA A+, Microsoft, or Cisco) preferred
- Ability to work independently and collaboratively in a team environment
- Strong problem-solving and analytical abilities
- Relevant degree or diploma in Information Technology or related field