Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for problem-solving? EMS Language Centre is seeking a motivated IT Support Specialist to join our dynamic team in the heart of Kuala Lumpur. In this role, you will serve as the backbone of our daily operations, ensuring that our educational environment remains technologically seamless and productive.
As an IT Support professional, you will be the primary point of contact for technical inquiries, hardware troubleshooting, and software management. You will work closely with our staff to provide high-quality technical support, maintain our network infrastructure, and implement solutions that enhance the learning experience for our students. We are looking for an individual who is not only technically proficient but also possesses excellent communication skills to support non-technical users effectively.
Join a forward-thinking education provider where your technical expertise directly impacts the success of our students and faculty. We offer a supportive work environment and opportunities to gain hands-on experience in managing IT infrastructure in a professional setting.
Tanggung Jawab
- Provide first-level technical support to staff and students via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and peripheral issues efficiently.
- Manage user accounts, permissions, and system access rights across the organizational network.
- Perform regular maintenance and security updates on workstations, printers, and network equipment.
- Assist in the setup and configuration of new hardware and software installations.
- Maintain an accurate inventory of IT assets and manage equipment lifecycle.
- Document technical issues, resolutions, and standard operating procedures (SOPs) for the team.
- Collaborate with management to upgrade systems and improve the overall IT infrastructure.
Kualifikasi
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum 1-2 years of experience in an IT support or helpdesk environment.
- Strong knowledge of Windows OS, MS Office 365, and basic network troubleshooting (LAN/WAN, Wi-Fi).
- Experience with printer setup, hardware maintenance, and software deployment.
- Excellent analytical, problem-solving, and time-management skills.
- Strong communication skills in both English and Bahasa Malaysia to assist a diverse user base.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passion for learning new technologies and staying updated with industry trends.