Deskripsi Pekerjaan
Join Allegis Group as an IT Support Specialist and become the backbone of our technical infrastructure! You'll be the first point of contact for resolving critical hardware, software, and network issues across our dynamic organization. This role combines technical expertise with exceptional customer service to ensure seamless IT operations for all employees. You'll diagnose problems, implement solutions, and maintain systems while collaborating with cross-functional teams to enhance user experience. If you're passionate about technology and thrive in fast-paced environments, this opportunity allows you to make tangible impact while advancing your IT career.
Our ideal candidate excels at translating complex technical concepts into actionable solutions for non-technical users. You'll manage incident tickets, document procedures, and contribute to IT security initiatives while maintaining a service-oriented mindset. With competitive compensation and growth opportunities within Allegis Group, this role is perfect for motivated IT professionals seeking to expand their expertise in a global organization.
Tanggung Jawab
- Provide first-line technical support for hardware, software, and network issues
- Diagnose and resolve technical problems via phone, email, and in-person assistance
- Install, configure, and maintain computer systems, peripherals, and applications
- Create and maintain IT documentation including user guides and troubleshooting resources
- Collaborate with IT teams on system upgrades, security patches, and infrastructure projects
- Monitor system performance and proactively address potential technical risks
- Deliver user training on new technologies and best practices
Kualifikasi
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- 2+ years of experience in technical support or helpdesk roles
- Proficiency in Windows/macOS systems and office productivity suites
- Strong knowledge of networking concepts and basic security protocols
- Excellent troubleshooting skills with ability to work under pressure
- Certifications (CompTIA A+, Network+, or Microsoft Azure Fundamentals) preferred
- Exceptional communication and customer service abilities