Deskripsi Pekerjaan
Join Arthrex's dynamic IT team as an IT Support Specialist and become the backbone of our Singapore office's technological infrastructure. In this pivotal role, you'll be the go-to expert for resolving technical challenges, ensuring seamless operations across our Windows desktop environment, and empowering colleagues with reliable IT solutions. Your expertise will directly impact productivity by minimizing downtime and delivering exceptional user support.
At Arthrex, we value innovation and excellence, offering a collaborative environment where your problem-solving skills will thrive. You'll manage IT tickets from initial diagnosis to resolution, maintain critical systems documentation, and contribute to security best practices. This position provides a unique opportunity to grow your technical expertise while supporting a global leader in medical technology.
Tanggung Jawab
- Provide comprehensive technical support for hardware, software, and network issues across the Singapore office
- Manage and resolve IT tickets efficiently, ensuring timely response and resolution SLAs
- Maintain and optimize Windows desktop environments including OS deployments and application installations
- Diagnose and troubleshoot system malfunctions, connectivity issues, and security vulnerabilities
- Document IT procedures, solutions, and asset inventory for knowledge management
- Collaborate with global IT teams to implement system improvements and security protocols
- Deliver user training on new technologies and best practices for digital workflows
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field
- Minimum 2-3 years of experience in IT support or helpdesk environments
- Proficiency in Windows operating systems (Windows 10/11) and desktop applications
- Strong knowledge of networking fundamentals, security practices, and troubleshooting methodologies
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Industry certifications (CompTIA A+, Microsoft 365 Certified) preferred
- Experience with IT service management tools and ticketing systems
- Ability to work independently and collaboratively in a fast-paced medical technology setting