Deskripsi Pekerjaan
Connext is seeking a dedicated IT Support Specialist to join our team in Davao. In this role, you will provide essential technical support for workstations, EMR (Electronic Medical Records) systems, and user accounts across multiple clinics. You will ensure smooth IT operations, adhere to compliance standards, and deliver excellent customer service to healthcare professionals.
This position offers a competitive salary package with an additional 25% differential pay, reflecting the value we place on our IT team. You will work in a collaborative environment where your expertise directly impacts patient care and operational efficiency. If you are passionate about technology and thrive in a fast-paced setting, we want to hear from you.
Key responsibilities include troubleshooting hardware and software issues, managing Active Directory accounts, supporting network connectivity, and documenting solutions. The ideal candidate will have strong technical skills, a proactive approach, and a willingness to learn healthcare-specific applications.
At Connext, we prioritize professional growth and offer opportunities for advancement. Join us and become part of a company that values innovation, teamwork, and employee well-being.
Tanggung Jawab
- Provide first-level technical support for workstation hardware, software, and peripherals.
- Manage user accounts, access permissions, and security in Active Directory and EMR systems.
- Troubleshoot network connectivity issues and coordinate with network administrators.
- Install, configure, and maintain operating systems and business applications.
- Document IT procedures, incidents, and resolutions in the ticketing system.
- Assist in the deployment of new technology and system upgrades.
- Ensure compliance with IT policies and data security standards.
- Provide training and guidance to end-users on IT best practices.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field.
- At least 1-2 years of experience in IT support or helpdesk role.
- Strong knowledge of Windows OS, Microsoft Office 365, and Active Directory.
- Familiarity with EMR or healthcare applications is an advantage.
- Excellent problem-solving and communication skills.
- Ability to work independently and prioritize tasks.
- Willingness to work in Davao and on shifting schedules (with 25% differential pay).
- Relevant certifications (CompTIA A+, ITIL) are a plus.