Deskripsi Pekerjaan
Are you a fresh graduate looking to launch your career in Information Technology? CSS Decisions is seeking a dedicated IT Support Specialist to join our growing team in Kuala Lumpur. In this pivotal role, you will serve as the primary point of contact for internal and external customers, ensuring that daily technical challenges are resolved efficiently and professionally. We pride ourselves on delivering an amazing customer experience, and we are looking for individuals who are eager to learn, proactive, and possess a strong technical aptitude. As an IT Support Specialist, you will play a crucial role in maintaining our IT infrastructure, supporting end-users, and driving operational excellence. This position offers a fantastic opportunity for entry-level professionals to gain hands-on experience in a fast-paced corporate environment while developing essential skills in troubleshooting, hardware maintenance, and software support.
Tanggung Jawab
- Provide Tier 1 technical support to employees and clients regarding hardware, software, and network issues.
- Troubleshoot and resolve IT incidents in a timely manner to minimize business downtime.
- Assist in the installation, configuration, and maintenance of desktop computers, printers, and peripherals.
- Manage and update the IT helpdesk ticketing system to ensure accurate tracking of support requests.
- Collaborate with senior IT staff to implement software patches and security updates.
- Conduct regular hardware inventory checks and perform basic system diagnostics.
- Deliver exceptional customer service by actively listening to user concerns and providing clear solutions.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field (fresh graduates are highly encouraged to apply).
- Familiarity with Microsoft Windows operating systems and office productivity software.
- Basic understanding of networking concepts, including LAN, Wi-Fi, and IP addressing.
- Strong problem-solving skills with a logical approach to technical debugging.
- Excellent verbal and written communication skills in English.
- Ability to work flexible hours and handle multiple tasks in a fast-paced environment.
- ITIL certification or previous helpdesk experience is a plus but not required.