Deskripsi Pekerjaan
Are you a tech-savvy professional looking to advance your career with a global leader? TMF Group is seeking a dedicated IT Support Specialist to join our dynamic team in the heart of Singapore. In this hybrid role, you will be the first line of technical defense, ensuring our operational excellence and seamless digital workflow.
You will play a critical role in maintaining the health of our local infrastructure, supporting our diverse team of professionals, and implementing cutting-edge solutions. We are looking for an individual with a proactive mindset, exceptional problem-solving skills, and a passion for delivering superior end-user support. If you thrive in a fast-paced environment and enjoy bridging the gap between complex technology and business needs, we want to hear from you.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network connectivity issues.
- Manage end-to-end desktop/laptop deployment, including imaging, configuration, and software installation.
- Maintain and monitor office IT equipment, including printers, video conferencing units, and networking gear.
- Administer user accounts and permissions within Active Directory and Microsoft 365 environments.
- Document technical procedures and maintain a comprehensive knowledge base for common user inquiries.
- Collaborate with regional IT teams to implement global security policies and upgrades.
- Assist in the onboarding and offboarding process by managing hardware allocation and access rights.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in an IT Service Desk or Desktop Support role.
- Strong proficiency in Windows OS, Microsoft 365, and Azure/Active Directory administration.
- Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Excellent communication skills with the ability to translate technical concepts for non-technical staff.
- Proven ability to troubleshoot hardware issues on laptops and peripherals.
- Relevant certifications such as CompTIA A+, Network+, or ITIL Foundation are highly preferred.