Deskripsi Pekerjaan
Are you a tech-savvy professional looking for a balanced career in the heart of Ortigas? Global Staff Connections Inc. is seeking a dedicated IT Support Specialist to join our dynamic team. This is a unique opportunity to provide high-level technical support while enjoying the flexibility of a hybrid work setup.
We prioritize your well-being and professional development. In this role, you will be the backbone of our internal operations, ensuring seamless technology experiences for our global workforce. With a competitive 20% night differential, Day 1 HMO coverage, and a culture that values work-life balance, we provide the environment you need to thrive.
You will work in a collaborative setting that encourages problem-solving and innovation. Whether you are troubleshooting hardware, managing software installations, or providing network support, your expertise will directly contribute to our operational excellence. Join us today and elevate your IT career with a company that invests in your future.
Tanggung Jawab
- Provide first and second-level technical support for hardware, software, and network issues via ticketing system, chat, or email.
- Manage user accounts, permissions, and access rights across various internal systems and platforms.
- Perform timely troubleshooting and resolution of desktop, laptop, and mobile device technical problems.
- Configure and deploy workstations, ensuring all security patches and software updates are installed according to company policy.
- Maintain comprehensive documentation of technical procedures, FAQs, and system configurations.
- Collaborate with cross-functional teams to escalate complex technical issues and assist with infrastructure projects.
- Ensure compliance with company data security policies and IT best practices at all times.
Kualifikasi
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- At least 2-3 years of proven experience in an IT Helpdesk or Technical Support role.
- Strong knowledge of Windows and macOS operating systems, Microsoft 365, and G-Suite administration.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN) and active directory management.
- Excellent analytical, problem-solving, and communication skills in English.
- Ability to work in a shifting schedule with a 20% night differential pay.
- Proven ability to manage time effectively in a hybrid work environment.