Deskripsi Pekerjaan
Join our dynamic team at Sinar Jernih Suksesindo as an IT Support professional and become an integral part of our banking and financial services organization. We are seeking talented individuals with excellent troubleshooting skills and a passion for helping users thrive in a fast-paced banking environment.
As an IT Support Specialist, you will play a crucial role in maintaining our technological infrastructure, ensuring seamless operations for our banking services. This position offers an exceptional opportunity for career growth in the financial technology sector, where you'll develop expertise in systems critical to modern banking operations.
We value technical proficiency, customer-centric approaches, and continuous learning. If you're ready to contribute to a forward-thinking financial institution while advancing your IT career, we encourage you to apply and become part of our success story.
Tanggung Jawab
- Provide technical assistance and troubleshooting support to bank staff and clients
- Install, configure, and maintain computer hardware, software, and network systems
- Monitor system performance and address any technical issues promptly
- Document IT processes, procedures, and solutions for future reference
- Collaborate with the IT team to implement system upgrades and security measures
- Train users on new technologies and best practices for IT usage
- Ensure compliance with banking industry IT security standards and regulations
- Manage user accounts and access permissions according to security protocols
Kualifikasi
- Diploma or Bachelor's degree in Computer Science, IT, or related field
- Strong troubleshooting skills with experience in diagnosing hardware and software issues
- Knowledge of network infrastructure, including routers, switches, and firewalls
- Familiarity with banking software and financial systems is advantageous
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Customer service orientation with patience and problem-solving abilities
- Ability to work independently and as part of a team in a fast-paced environment
- Relevant certifications (CompTIA A+, Network+, etc.) are a plus