Deskripsi Pekerjaan
Join Hyremote's dynamic IT team as a Level 1 Support Specialist and become the backbone of our remote workforce operations. This fully remote position offers an exceptional opportunity to advance your technical career while working from the comfort of your home in Cebu. You'll be instrumental in resolving complex technical challenges across Microsoft 365 environments, network infrastructure, server systems, and helpdesk platforms. With competitive monthly compensation (₱69,000 – ₱89,000) and structured career progression paths, this role is designed for professionals seeking both technical growth and financial stability. Hyremote provides comprehensive training resources and a collaborative culture that values innovation and continuous learning. Whether you're troubleshooting connectivity issues or optimizing system performance, you'll gain hands-on experience with cutting-edge technologies while directly impacting employee productivity and satisfaction.
Tanggung Jawab
- Deliver first-level technical support for Microsoft 365 applications including Outlook, Teams, and SharePoint
- Diagnose and resolve network connectivity issues, server malfunctions, and helpdesk system errors
- Manage user account administration, access permissions, and security protocols
- Document and track all support tickets using helpdesk software for efficient resolution tracking
- Collaborate with senior IT staff to escalate complex technical issues requiring advanced expertise
- Perform remote system installations, configurations, and maintenance for hardware/software
- Conduct proactive system monitoring and preventive maintenance to minimize downtime
- Provide user training on IT best practices and system utilization
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
- 1-3 years of experience in IT support, helpdesk, or system administration roles
- Proficiency in Microsoft 365 suite administration and troubleshooting
- Strong knowledge of networking fundamentals, server operations, and cloud-based systems
- Excellent problem-solving skills with ability to diagnose technical issues remotely
- Customer-focused mindset with exceptional written and verbal communication skills
- Ability to work independently in a remote environment with minimal supervision
- Relevant certifications (CompTIA A+, Microsoft 365 Certified, etc.) are highly desirable