Deskripsi Pekerjaan
Are you a tech-savvy problem solver looking to join a dynamic team? PMQS Construction Solutions, Inc. is seeking a dedicated IT Support Staff to ensure our digital infrastructure remains robust and efficient. In this role, you will serve as the primary point of contact for all technical inquiries, bridging the gap between our employees and the technology they rely on.
Our ideal candidate is proactive, detail-oriented, and possesses a strong foundation in both hardware and software troubleshooting. You will play a crucial role in maintaining system uptime, securing sensitive data, and delivering exceptional user support. If you are passionate about technology and want to grow your career within a reputable construction solutions company, we encourage you to apply.
Tanggung Jawab
- Maintain and troubleshoot computer systems, peripherals, and network equipment to ensure optimal performance.
- Provide timely technical assistance and resolution for hardware, software, and connectivity issues faced by staff and clients.
- Install, configure, and update operating systems (Windows/macOS) and office productivity software.
- Monitor system performance and perform regular backups to ensure data security and integrity.
- Assist in the setup of new hardware and software configurations for new hires and office expansions.
- Document technical issues and resolutions in the knowledge base to improve internal processes.
- Collaborate with management to identify areas for IT process improvement and cost-saving measures.
Kualifikasi
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in IT Support, Help Desk, or a similar technical support role.
- Strong knowledge of Microsoft Windows, macOS, and common office applications.
- Familiarity with networking concepts, including LAN, WAN, and TCP/IP protocols.
- Excellent problem-solving skills and the ability to diagnose complex technical issues quickly.
- Strong interpersonal and communication skills to interact effectively with non-technical users.
- Ability to work independently and manage multiple tasks in a fast-paced environment.