Deskripsi Pekerjaan
Are you passionate about technology and helping others solve complex problems? Mt Supply, Inc. is seeking a detail-oriented IT Support Technician to join our team in Baguio City. In this pivotal role, you will serve as the primary point of contact for all computer system users, providing expert assistance for desktop and phone-related issues. We pride ourselves on maintaining a seamless operational environment, and your technical expertise will be crucial in achieving that goal. If you have a knack for troubleshooting and a customer-centric approach, we want to hear from you.
Tanggung Jawab
- Provide Tier 1 and Tier 2 technical support for desktop computers, laptops, printers, and peripherals.
- Troubleshoot and resolve hardware and software issues, including operating systems and application errors.
- Manage user accounts, permissions, and email configurations to ensure secure access.
- Handle telephone system support, including troubleshooting voicemail and call forwarding.
- Install, configure, and maintain computer hardware and network connections.
- Assist in the deployment of new workstations and the maintenance of IT asset inventory.
- Document technical issues, resolutions, and service requests in the ticketing system.
- Perform regular system updates, patch management, and security checks.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience working as an IT Support Technician, Help Desk Specialist, or Desktop Support Engineer.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with troubleshooting hardware components and peripheral devices.
- Basic understanding of networking concepts, TCP/IP, and DNS.
- Excellent problem-solving skills and the ability to diagnose issues quickly.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support tickets and meet deadlines in a fast-paced environment.