Deskripsi Pekerjaan
Spacio Beauty is seeking a dedicated IT Support Technician to join our growing team and ensure the seamless operation of our technology infrastructure. In this pivotal role, you will be responsible for driving our IT operations across multiple outlets, ensuring that all hardware, software, and network systems remain reliable and secure. We are looking for a proactive problem-solver who can provide Tier 1 and Tier 2 technical support, troubleshoot complex issues, and implement solutions that keep our business running smoothly.
As part of our IT team, you will act as the first line of defense for technical support, managing everything from desktop maintenance to network connectivity. We value a candidate who is not only technically proficient but also possesses excellent communication skills to train staff and document processes effectively. If you are passionate about technology and want to support a dynamic retail environment, we invite you to apply.
Tanggung Jawab
- Provide comprehensive technical support for hardware and software issues across all company locations.
- Maintain and troubleshoot local area networks (LAN), Wi-Fi, and peripheral devices to ensure connectivity.
- Manage and monitor Point of Sale (POS) systems to ensure seamless transactions and data integrity.
- Perform regular system backups, updates, and security patching to protect company data and assets.
- Assist in the installation, configuration, and maintenance of new hardware and software solutions.
- Document IT incidents, resolutions, and standard operating procedures to support knowledge sharing.
- Collaborate with management to implement technology solutions that improve operational efficiency.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in IT support or a similar technical role.
- Strong proficiency in Microsoft Windows, Microsoft Office Suite, and troubleshooting techniques.
- Familiarity with POS systems and retail management software is highly desirable.
- Excellent problem-solving skills with the ability to communicate technical concepts to non-technical staff.
- Strong customer service orientation with a focus on resolving issues efficiently.
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are an asset.