Deskripsi Pekerjaan
Join Smartech Consulting Sdn Bhd as an IT Support Technician (Level 1) and become a vital part of our Managed Service Provider (MSP) team! This on-site role in Setia Alam offers the perfect opportunity to launch or advance your career in IT support while working with cutting-edge technologies. You'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse client base. We provide a collaborative environment where your problem-solving skills and technical expertise will directly impact business success. Enjoy competitive compensation, professional development opportunities, and the chance to work with a dynamic team dedicated to excellence in IT solutions. If you're passionate about technology and thrive in client-facing roles, this position is your gateway to growth in the IT support field.
Tanggung Jawab
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve end-user problems via remote and on-site assistance
- Install, configure, and maintain IT systems including workstations and peripherals
- Manage user accounts, permissions, and access control systems
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior technicians for escalated technical challenges
- Proactively monitor system health and perform preventative maintenance
Kualifikasi
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- 1-2 years of experience in IT support or helpdesk environment
- Strong knowledge of Windows OS and common business applications
- Familiarity with networking fundamentals and protocols
- Excellent troubleshooting and diagnostic skills
- Effective communication and customer service abilities
- Relevant certifications (CompTIA A+, Microsoft) preferred